Baiduri Bank and Royal Brunei Airlines (RB) signed a Memorandum of Understanding (MOU) today for the secondment of up to fifteen RB employees to Baiduri Bank. The signing ceremony took place at Baiduri Community Space, Baiduri Bank Headquarters. Mr Ti Eng Hui, Chief Executive Officer of Baiduri Bank signed the agreement for the Bank. Signing as witness was Ms Veronica Chong, Head of GroupHuman Resources and Administration of Baiduri Bank.
Signing for Royal Brunei Airlines was Captain Saiful Bahrin Awang Bahar, Acting Chief Executive Officer of Royal Brunei Airlines while Shaarill Fred Teo, Manager Performance and Engagement signed as witness.During his opening remarks, Mr Ti Eng Hui said, “We are proud to be the first bank in
Brunei to seal this secondment agreement with Royal Brunei Airlines. I believe both organisations will benefit greatly from this collaboration.”
He further elaborated that the secondees will be deployed to customer-service related roles for a six-month period. “I am confident that their knowledge, international airline industry training and award-winning customer service will add tremendous value to our continuous efforts in enhancing customer experience.”
He went on to state that both Baiduri Bank and RB are successful and established Brunei brands. “Our organisations have done well in our respective industries, achieving success on a number of fronts and are synonymous with innovation and customer service.”
According to Ms Veronica Chong, “The RB secondees will gain exposure to a different industry which offers unique challenges and development opportunities. They will undergo training specific to the banking industry, thereby broadening their skill sets, opening up more career opportunities in the near future.”
Captain Saiful Bahrin Awang Bahar said, “RB and Baiduri Bank are two strong and proud Bruneian brands with a strong track record in product innovation and service excellence. Through this momentous partnership, both RB and Baiduri Bank have established a commitment to venture into building and expanding the scope of our people through this secondment programme.”
“As one of the brands in Brunei well-known for our award-winning services, we have continuously encouraged the learning and training of our people to help them achieve an even higher standard for their personal and professional development. It is hoped that through this secondment, it will improve their proficiency and level of skills while broadening their knowledge in a new industry,” added RB’s Acting CEO.
Also present at the signing ceremony were management and staff from Baiduri Bank and Royal Brunei Airlines. An ‘open day’ for selection of the secondment candidates will be held at the RB Campus on Jalan Kustin in January 2021. The secondment of RB employees to the Bank will begin on 1 February 2021 until 1 August 2021.