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Archive for 03/10/2015


Hotel Jen Orchardgateway

Written by Rano Iskandar. Posted in News, RA News


Hotel Jen experience 

Hotel Jen Orchardgateway in Singapore

Finding a perfect hotel in Singapore is always challenging. It boils down to price or location or preferably both. Those from Brunei who frequent their stay at Orchard area will be familiar with hotels such as Royal Plaza on Scotts, Grand Hyatt or Marina Mandarin are one particular reason – shopping conveniently at Orchard.

Now I can recommend you Hotel Jen Orchardgateway. It’s just one year old and it has been getting rave reviews for such a new establishment. I didn’t know it’s also under the Sharing-La umbrella which means they are under good hands 🙂

The location of Hotel Jen Orchardgateway is smackdown at Orchard (just between Somerset 313 and Orchard Central) and walking distance to Cineleisure, Takashimaya and Paragon. This is just a perfect spot for me to wonder around and plus I’m a regular user of the MRT which mean logistics is way better as I could make my journey from Somerset stop (MRT).


The iconic gigantic chair at the entrance of Hotel Jen Orchardgateway

The trolley for guests to bring their luggages and bags. Very homey and personal.

There are a few check points at the hotel where you can charge your smartphones. Awesome idea!!

The digital page where you can access and find out what you can do at the hotel and also around the area. Very useful for guests.

The Panaroma Club Room at Hotel Jen Orchardgateway.

The Superior Room with the City View

The rooftop pool on 19th floor

This is such a cozy place to be in right now

Nice view at night

There are basic amenities that you can enjoy such as free wifi, 24-hour gym access with facilities and fitness equipment, 24-hour room service and let’s not forget the pool side on the 19th floor.

What impressed me is the service they provide. The staff treat you with great care and I had little fuss during my check in process. I was even more impressed that they use the Windows Surface Pro as their tools for checking in and I signed my signature using their stylus on the tablet. Cool stuff…

Hotel Jen Orchardgateway will also stretch a little more with their service such as airport transfer, express check-in and check-out, local complimentary calls and if you are in need of computer access, you can surf spot with their iMac workstations.


Baoyi, one of the Club Lounge staff, assisted me to my room. All the staff are dressed casually, sporting a red top and blue jeans.

All the guest service staff will wear a badge. Looks legit and cool 😀

My personal message on my room TV and I even got an inbox message on the TV for my parcel. Nice touch!!

My club room on 20th floor. Spacious and I love the bed so much.

You can even relax by the window too to view the city

The bathroom and toilet area. Bruenians will love the fact that the toilet has an automated built-in sprinkler :p

I was given this. I love the classic snack!

The management had it all thought out. Guests tend to request for ice at the room service. Now you can help yourself to an ice dispenser available on every floor.

There’s even a vendor machine for guests to buy amenities and snacks or drinks.

You can even buy the Hotel Jen toiletry kit

The hotel offers different tiers to customers especially when you check in as a club guest. You have an awesome view of the either Orchard Road or Somerset Road from Level 18 or 20. You will also have access to the Club Lounge access and also checking in and out during your stay.

I could tell that Hotel Jen wants to focus in depth with their service as they kept asking me on how they could better their service even the smallest of things. The hotel itself is a gem due to your warm hospitality. I was a bit “sakai” when a message pop up on my TV console to alert that I have a parcel to be collected at the reception. For me, that alone made the experience more personal.

Even the prices are pretty reasonable considering it is at Orchard area. According to a third-party agency, it can cost as low as BND 250 for a superior room (king size bed). It also hit a high average rating on Tripadvisor where most praised for its location followed by the sleep quality and the rooms provided. Furthermore, many have praised Hotel Jen for their great variety in breakfast for the in-house guests.

I would also applaud Hotel Jen on their cleanliness. This gives a lasting impression that you will visit Hotel Jen on your next visit. Apparently, a few Bruneians have stayed at the hotel and the responses have been encouraging. So I could safely say that Bruneians are aware of the new hotel but not all know more of its existence.

You can browse through their website – www.hoteljen.com/singapore – for more details. I like the idea that when you book 30 days in advance, you can enjoy 15% discounts or if 14 days, you can enjoy 10%. That’s quite a good incentive for guests.

Overall, my stay was excellent and I would highly recommend my friends to give Hotel Jen a shot. Do check out my instagram @ranoadidas as I will be running a competition and you will stand a chance to win a one-night stay at Hotel Jen Orchardgateway. Good luck!!!


The 24-hour access gym facilities


Jen Lounge on 10th floor. This is also the home of the Chelsea supporters. The big game will be Liverpool vs Chelsea at the end of October.

Makan @ Jen

The cooking is shown live to the patrons. Unique.

They serve ice-cream during the buffets even for breakfast

The environment at Makan @ Jen. It has become popular among corporate patrons especially during lunch due to the mini buffet package.

I love how they presented their dishes on different section. They have a creative eye.

No surprise there that Hotel Jen has a good rating on booking.com

On the Club Lounge, the club guests can utilize their facilities such as usage of computers and printing their documents and also enjoy hi-tea and breakfast on the designated time.

The reception area on Level 10.

For guests who are on the run, they can buy ready-to-go snacks such as crackers or sandwiches or puffs at the On The Go counter on Level 10.




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